Privacy policy


We value your security as much as you do. 

Your information is not distributed, sold or rented – Ever.

When you purchase from us, we collect order information from you. This includes the basics:

  • Your Name & Business Name
  • Your Address, Telephone Number and Email Address
  • Your Payment information

All information collected is solely for the purpose of processing your order, contacting you about your order (including arranging shipping, providing you with invoices, confirmations or quotes), sending emails about any promotions or updates we have and processing payments.

Opt out from receiving information from us

We love staying in touch and would be sad to see you leave our email list but you can opt out at anytime. Just send an email to with OPT OUT in the subject line and we will remove your address.

When we send promotion emails, you will find the opt out information at the bottom of the email.

Credit Card Payments.

Our secure online payment portal is PCI-compliant and uses the same 128-bit encryption as big banks around the world. 

Our payment platform supports Verified by VISA and MasterCard SecureCode, providing you added protection against fraudulent transactions giving you that extra confidence in purchasing online with us. 

We talk about being PCI Compliant – let us explain what that means to you. PCI DSS stands for the Payment Card Industry Data Security Standard. It’s an information security standard that helps reduce credit card fraud. Payment companies who get certified pay a certain fee for all this security. You can sleep tight knowing that your data and sensitive payment info are safe and secure.

If you have terms with us where we charge your credit card after a set number of days, know that we login to our payment portal and process payments safely.


By using SSL encryption, we minimize the chances of someone possibly intercepting username/password combinations and/or other sensitive information.

Data and network security.

Accesses to our payment portal networks are strictly monitored with entry and usage log reviews on a regular basis.

The highest standards for quality control.

Our payment portals are all developed in-house in headquarters in Vancouver, Canada. This means they get to keep a close eye on things. There is rigorous quality testing and security review, protecting your information.

Security is a community effort.

Please do not share your account login information with anyone. 

If you have any questions or concerns, please submit the issue to

Or pop a note in the post to our head office location :

Max Group Specialty Products Ltd.

c/o 3001 Spuraway Avenue

Coquitlam BC V3C 2E2

Attn. Compliance Officer