products & Ordering

All products are charged in Canadian Currency

We are a Canadian company selling products only within Canada.

All products are charged for in Canadian dollars (CAD)

Do I have to set up an account to order Wholesale?

Yes, we ask you register for an account via our easy to use registration form found on our home page.

By creating an account, you will be able to access your order history and access wholesale pricing.

Because we care about privacy, all registrations are verified by a human and you will receive quick email once done.

I am looking for something I don't see on your site,

No problem! If you have something specific in mind, send us a quick note: hello maximillien to ask us about it.  We may be able to special order or source what you are looking for. Doesn’t hurt to ask…

Is everything shown on your site in stock?

We do try to maintain certain stock levels but sometimes it is not in our control. Real time inventory is definitely on our personal wish list.

If you have ordered an item not in stock, we will advise you before your order leaves our shipping dock.

If there is a comparable product, we will always advise a substitution so you can choose to substitute or not.

I want custom label product but don't know where to start

First thing to do is to check out the Custom Packaging options. Browsing the options will  give you some ideas. If you have questions or are not sure about your options, simply contact us. We are here to help.

Custom label starts at only 72 for in house design. In house labels are a great affordable option.

For labels done out of house, such as metallic or die cut, we suggest having a minimum of 2,000 printed to keep label cost reasonable. Your labels will be pulled from as you order and we will advise when stock is at reorder level.  We work with an amazing local printer and will send you a quote.  

For clear printing, Logos or Images you provide must be in in high resolution pdf or vector format minimum 300 DPI.

Still not sure? Simply contact us…it never hurts to ask!

I want to order but don't need it right away. Can I pre-order for delivery at a later date?

Absolutely! Let us know when and where you want your order and consider it taken care of and off your great long list of things to do.

Is the a minimum order requirement?

Our minimum order is only 100.00

Please order products in full case amounts.

Once I get my order, how do I store my items?

Storing your items to preserve freshness and extend dates is pretty easy. All products do best in a cool location and out of direct sunlight.

What's the shelf life of products?

Products produced by us will have dates to indicate when peak freshness is. Dates range from 4-18 months depending on product. A rule of thumb is crackers and chips don’t stay fresh as long as nuts and candy.

All items not produced by us have lot numbers and dates on the package.

All dates are also noted on your packing slip and invoice for reference.

Do you offer discounts?

You work hard for your money and we appreciate your business and like to give breaks when we can.

Discounts given for volume orders are determined at time of ordering. If you are looking for a quote, please contact us.

Shipping

When will I get my order and how much will shipping cost?

Orders are processed as quickly as possible and can be between 1-3 days. Some items will have to be packaged for you and this may delay your order slightly.

Orders ship out via courier. We have good rates with couriers and always look for the most cost efficient method. Shipping cost is based on cubic size and weight of your order as well as destination.

If you wish to be advised what shipping cost is prior to leaving our dock, simply let us know by using the Order notes area found on the lower left on the check out page.  We will contact you before shipping and let you know!

Another company offers free shippping. Why don't you?

This question was asked and answered in the Globe and Mail like this…

“There is no such thing as free shipping. The cost for “free shipping” is made up for in other ways like handling charges, order processing fees, residential delivery charges or slightly higher cost of goods”

Our shipping charges to you are the cost of shipping goods and that’s it.-simple and straight forward.

Where do you ship my order from?

We live and work in beautiful Coquitlam, British Columbia and ship out of one of two locations we work out of.  All orders ship FOB Coquitlam.

Can I use my own shipping company and account?

Absolutely!  We are more than happy to ship your order using your own carrier account. We’ll even give you our courier estimate so you can compare and decide what works best your end.

Damages/Shortages

While we take great care packaging and sending your order, sometimes along the way things just happen,

All damages/shortages must be reported within 2 days (48 hours) of receipt.

Our Policies

Terms & Conditions you are automatically agreeing to

Thank you for visiting our site!

Shopping or browsing our site means you automatically agree to terms and conditions set out by us. Please read the information provided carefully.

The terms and conditions for Max Group Specialty Products Ltd and Maximillien are governed under Canadian Law.

Refunds

Due to health and safety regulations, we are unable to accept returns of food product.

If an error has been made by us, please let us know right away and we will do our best to resolve the issue.

What is your Privacy Policy?

Your information collected is used expressly for processing your order. We never share your name, email or contact information with anyone and it is kept confidential.

We use a secure online payment portal and your information used to process credit card payments. Our payment portal provider is secure, PCI compliant and SSL certified.

For our complete privacy policy click here.

Payment Info

For the convenience of customers, we do offer terms on approved credit. Send us a quick note or call for more information!

Our current payment methods:

Visa

MasterCard

Bank e-Transfer via email

Company Cheque

Terms O.A.C.